Information about the wine region of bordeaux Essay

Information about the wine region of bordeaux - Essay Example This made Aquitaine property of England and gave rise to export of the wine to England for the pleasure of King Henry. This brought about the discovery of Bordeaux in Britain making the marriage a significant event to the history of the region as trade increased (â€Å"Bordeaux Wine History†¦Ã¢â‚¬ ). Generally, Bordeaux refers to three things a French city where its name loosely translates to ‘edge of water’ and had a population of about 250,000 in 2008, a region estimated to be 1075 square kilometers and a class of wines. The vineyards within the area extend over 113,000 hectares of land. Wine production in the area was begun for consumption by the Roman soldiers that were posted at the banks of the Garonne River. There are two major group varieties of Bordeaux red and white where the red wine group includes Cabernet Sauvignon, Merlot, and Malbec. The white wine group comprises Muscadelle, Sauvignon Blanc, and Semillon, where the first two are produced from the white Graves’ grapes. For the red category, Sauvignon Cabernet produced using the grapes of the Medoc or Graves and Merlot from the St Emilion. Whilst living in France between 1784 and 1789, Thomas Jefferson then Minister to France, went around Bordeaux collecting wines that included Medoc, Graves and Sauternes (Swaney and Limburg). The Bordeaux wines came into existence at a period when there were more well-known wines from Gaillac and Bergerac, eastern of Bordeaux. The local winemakers and merchants of the Bordeaux wine region made sure their wines on board of the ships headed to England before allowing those from the South West region that is Bergerac and Gaillac through. Another significant attribute of wine production in Bordeaux is that it was brought about by merchants, contrary to other regions in France where it was under the control of monks. Wines from areas such as Medoc were produced from the 17th century, as before that such

Globalization and Migration Essay Example | Topics and Well Written Essays - 2000 words

Globalization and Migration - Essay Example The people in this world belong to different religions, different continents, different continents, different cultures and different races. There are many differences in the ways the people living in different prospect differ. The people need to be aware of the differences and they need to explore and know more. For that reason we see that the people have started travelling around the world to know more and to get answers to the questions. This is the concepts of globalization. Globalization is the concept and the rationale in itself. It means the people are moving to other places to get more from the people who belong to the different religions and the cultures. The concept that underlies the idea of the globalization is migration. Migration is the movement of the people across the borders, from one country to the other, with the permission of the higher authorities belonging to the foreign destination country. In this way too the globalization is still there. The countries have higher authorities which are known to us as the embassies. The embassies are the authorities which the grant the foreigners the permission to make entry in their countries. This restriction to the easy and open entry is due to many factors. The main factor is the illegal activities that occur due to the foreign immigrants in the country which in the end might be harmful or detrimental for the country's safety. For the purpose of the migration some countries have lower restrictions as compared to the other countries. Illegal activities and globalization With the increase in the globalization and the increase in the people travelling to the other destinations of the world, it has been seen that the criminal activates are also increasing day by day. The ease with which the people are able to cross the borders of the countries make the people perform some illegal activities including the illegal migrations, the human smuggling or the human trafficking. This list also includes the refugees which are able to cross the borders across to the other countries and they take their refugee in the other countries. Human trafficking: The case Friman and Reich (2007) discuss that there are two concepts that might be intermixed in this case. The first concept is called the human smuggling which is very different from the human trafficking. The human smuggling means that the person wants to be transported across the border illegally and the smuggler is paid some fee for that and after being transported illegally, smuggled person is free to do any thing in the other country. In the second case the human trafficking means that the person so the persons are transported across the borders, though illegally, in addition against the will and the wish of the person being transported. The people being transported are transported force fully. The reasons underlying human trafficking The human trafficking is done so that the people are forced into some illegal work forces. This includes the forced slavery, servitude or debt bondage. In this way the trafficker deprives the person of the basic human rights of the person who is being trafficked across the border. The person is sometimes physically forced to being trafficked. It has been seen that the people are even deceived into lies such as better futures in the

Photosynthesis (Chemical change) Essay Example for Free

Photosynthesis (Chemical change) Essay Description: Photosynthesis is the process by which plants, some bacteria, and some protistans use the energy from sunlight to produce sugar, which cellular respiration converts into ATP, the fuel used by all living things. Plants are able to make their own food. Plants produce chlorophyll, a pigment usually found on leaves. It gives the plant its green color while being a key component in making food for itself. How can the change affect the health, environment or industry? Plants use the energy from sunlight to produce sugar. The energy and oxygen created by plants from photosynthesis keeps life sustainable on Earth. It is one of the many ways our world uses the sun as a source for energy. Scientists for years have been studying the blueprint of photosynthesis in hopes of duplicating its process. They are continually making strides toward unlocking the keys to reproducing this cycle. How can I maximize the benefits / minimize the harmful effect of the change? Photosynthesis is one of the most important biological processes on Earth. Life is sustainable on Earth because of this process. Agencies may form laws to protect the environment, and recycling reuses materials made from natural resources. http://www.ehow.com/about_5171907_effects-photosynthesis.html#ixzz2HNgzrqG3 Burning Plastic Bags (Physical Change) Description: Burning plastic bags has been advocated by some environmental campaigners as a greener alternative to burying them in landfill sites, as it is thought that they are not biodegradable because they have existed for less than a generation, there is not yet a definitive answer to the question of biodegradability. How can the change affect the health, environment or industry? It can  increase the risk of heart disease and cause rashes, nausea, or headaches. It can damage the nervous system, kidney or liver, in the reproductive and development system. It can also affect the central nervous system, causing headaches, fatigue, weakness, and depression. Burning plastic bags releases toxins into the atmosphere, creating pollution. Not only these people who are burning the trash are exposed to these pollutants, but also their neighbors, children and families. How can I maximize the benefits / minimize the harmful effect of the change? Separate plastic waste from other waste. Do not burn any plastics in your yard or house. Reduce wastes by buying products that can be reused or refilled. We can also recycle papers, glass and metals. http://www.wecf.eu/cms/download/2004-2005/homeburning_plastics.pdf Deforestation (Physical Change) Description: Deforestation refers to the cutting, clearing, and removal of rainforest or related ecosystems into less bio-diverse ecosystems such as pasture, cropland, or plantations. How can the change affect the health, environment or industry? Trees are necessary for rain. Tree cutting can lead to flood and deforestation, a transformation of an area from forest to terrain with little vegetation. Plants create oxygen and absorb greenhouse gases. The destruction of trees may, therefore, encourage global warming. Cutting trees can result in the loss of habitat for animal species, which can harm ecosystems. How can I maximize the benefits / minimize the harmful effect of the change? We should tell the citizens about the actual side effects of cutting down trees. To find the alternative means other than the use of tree for usual  activities like cooking, building and for furniture; Instead we are to use plastic and iron material for furniture and building purposes and also the use of gases for cooking. We can also create strict laws against cutting of trees and improper use of tree products. http://kids.mongabay.com/lesson_plans/lisa_algee/deforestation.html

The freedom of cyberspace

The freedom of cyberspace Discuss how the Internet, in its guise as ‘cyberspace’, has allowed its users to operate in a world that is seen by some people as being a new world of freedom and creative opportunities while others see it as a dumping ground for businesses and smut. IntroductionIn this essay I shall discuss how the Internet, in its guise as ‘cyberspace’, has allowed its users to operate in a world that is seen by some people as being a new world of freedom and creative opportunities while others see it as a dumping ground for businesses and smut. I shall introduce what cyberspace is and how it came to be, examine the main arguments for it being labelled as a creative tool that introduces freedom to the world, investigate the criticisms of those who champion cyberspace and analyse how both sets of arguments relate to ideas about technology, society and culture.   In my conclusion I hope to be able to offer an insight into whether cyberspace has developed into a powerful tool for creative freedom, or into a weapon in the arsenal of big business. CyberspaceThe term ‘cyberspace’ was first used by science-fiction writer William Gibson in his 1984 novel Neuromancer.   He described it is a futuristic computer network that people use by plugging their minds into it.   This term now refers to the Internet and lends a romantic image to a world where an almost limitless pool of information can be plucked from a network of computers and computer users around the world.   The Internet was originally developed for the US military but was recognised as the perfect system to transfer and share information for academic research.   The World Wide Web was invented by Tim Berners-Lee in 1989, with the first working system deployed in 1990, while he was working at CERN (the European Organization for Nuclear Research).   The introduction of the World Wide Web allowed the public to access huge amounts of data and it has now become an accepted way to receive and send information.   The World Wide Web is just one service that the Internet provides; a layman’s analogy is of the Internet being the transportation of the World Wide Web’s content.   With cyberspace being made up of more than 100 million computers in more than 100 countries it is almost impossible to fathom how much information there is available to the user.   New Frontier   Cyberspace has been able to offer its users and its contributors a vast arena to ‘play’ with.   The rules and regulations of structured information providers such as the press do not apply to most of the content available online.   This affords the Internet a creative freedom that has never before been seen.   In an article in 2000, journalist Mary Flanagan stated that: â€Å"Technology allows us an alternate space within which we can invent unique methods of telling stories, forming identities, and remembering.†   This alternate space that Flanagan refers to is typifies the romantic view of cyberspace; it is a world in which a person can break free from the shackles of the everyday world and become someone different where they are able to enjoy the freedom of creating a new identity, a new work of art or even a conspiracy theory that they would not have imagined constructing in the ‘real world’.   Sherry Turkle describes th is as â€Å"People who live parallel lives on the screen are nevertheless bound by the desires, pain and mortality of their physical selves.   Virtual communities offer a dramatic new context in which to think about human identity in the age of the Internet†Ã‚   In her introduction to the reader author Rosanne Alluquere Stone reveals that â€Å"†¦engaging in social intercourse by means of communication technologies has given me increasing opportunities to watch others try on their own alternative personae†¦ there are some out at the margins who have always lived comfortably with the idea of floating identities, and inward from the margins there are a few who are beginning, just a bit, to question.†Ã‚   This questioning hints at the notion that under a veil of secrecy the truth can be surfaced without retribution.   Perhaps the most famous advocate of this was Oscar Wilde when he wrote: â€Å"Man is least himself when he talks in his own person. Give him a mask, and he will tell you the truth.† In this new frontier the Internet user can find information on any subject they wish to.   This information is not static like the printed words of a book found in a library, but it is â€Å"organic, open, ubiquitous and creative.†Ã‚   In the words of social commentator Annie Turner: â€Å"†¦it has turned into the eighth wonder of the world because it has not been regulated, because anyone can put up a website, because it can be all things to all people, because it has changed the way we work, are educated and play.†   The fact that content is not regulated attracts more people to it on a daily basis.   These new users can then become contributors by simple interaction; be it an acknowledgment of what they have read in a user forum (a dedicated area on the Internet where people can discuss any subject matter, originally called Bulletin Board Systems) to creating a brand new website dealing with the subject matter.   This process demonstrates the organic str ucture of the Internet and how it has become such an important source of information across the globe. The Internet allows freedom to share information and ideas.   The vast abyss that is cyberspace can be explored by almost anyone who has access to a modem and a computer (and more recently this can also include mobile phones, televisions and even refrigerators!)   People can add their thoughts and ideas to the Internet and these can then be shared amongst a mass audience.   This process of sharing ideas is the backbone of the Internet.   One of the contributing reasons for the popularity of cyberspace is the freedom to share knowledge with others.   This ideal has been argued against by groups that feel that the Internet should be regulated but a case for its defence can be traced back to the third US president Thomas Jefferson who wrote: â€Å"That ideas should be freely spread from one to another over the globe, for the moral and mutual instruction of man and improvement of his condition seems to have been peculiarly and benevolently designed by nature when she made them like fire, expansible over all space without lessening their density at any point, and, like the air, incapable of confinement or exclusive appropriation. Inventions, then, cannot in nature be a subject of property.†Ã‚   This was written almost 200 years ago and is still poignant today.   This freedom of information is the backbone of democracy (although it can be argued that this no longer exists in its truest from) and relates to the fluidity of the Internet. Another way in which cyberspace can be seen as a platform for creative expression is when it is used as a device to disclose information that would normally be guarded by political parties.   This ability to release information may be taken for granted in the West where tabloid headlines can seemingly uncover storylines that would be more suited in pulp fiction novels, but in suppressed countries such as Burma and China this medium has proved to be a tool to spread news that would never allowed to be broadcast by its governments.   It has been reported that China is the biggest abuser of Internet freedom.   The government has censored several hundred thousand websites and, according to Amnesty International, has jailed 61 people accused of using the Internet to spread anti-Communist propaganda.   An interesting fact is that Yahoo! (an American-based Internet company) has adapted its search engine to filter out content unpalatable to the Chinese government; subjects as inflamm atory as Taiwan independence and democracy will not be found on a network supplied in China.   In addition to this, Amnesty International has accused Microsoft, Sun Microsystems, Cisco, Nortel and Websense of helping authorities track down people posting pro-democracy and other similarly subversive material online.   CriticismsThe main criticisms of those who champion cyberspace are based on the content of what can be found online.   Some argue that there are subjects that should not be disclosed to the population whilst others complain that the facts are diluted at best, and completely missing in some cases. In an article in the New Statesman, Andrew Brown reported that: â€Å"There are two general truths about attitudes to censoring the Internet. The first is that hardly anyone admits to favouring it in principle. The second is that whoever you are, and however libertarian, it should never take more than five minutes at the keyboard to find something you believe should be removed from the net, and its perpetrators locked up in a criminal lunatic asylum.†Ã‚   This view is hard to ignore as any Internet user can find themselves in a harem of unsuitable websites.   These sites could include pornography, neo-Nazism, torture, etc.   However, the freedom of cyberspace protects these sites just as it protects the rights of suppressed citizens to air their comments.   The content of a website should be approached in a subjective manner and a liberal pinch of salt should be taken with each sentence.   The most substantial argument against the freedom of cyberspace has always been about pornography.   Pornography is the biggest generator of traffic on the Internet and the latest trend of providing pornography direct to a mobile phone has witnessed commercial breaks on some mainstream digital television channels flooded with semi-naked women selling images directly to the customer.   This saturation has thrown up the argument that â€Å"†¦the freedom the internet potentially brings is more under threat from some grasping commercial companies who provide access to it than governments who seek to control that access.† This threat from big business shows a shift in power over how business and the Internet work in conjunction with each other.   It was suggested by Manuel Castells only three years ago that: â€Å"It would not be fanciful to say that the Internet transformed business as much, if not more, than business transformed the Internet.† It is not all about the simple exploitation of bodies that has brought objections to the way that the Internet works.   Because there are no real rules or regulations to conform to there will always be content that is considered to be so inaccurate that if it was released in the national press there would be an immediate libel case.   This lack of quality control can hinder the savviest Internet user when a trusted source has included information that may have been gathered from a secondary, unreliable source.   Such an inclusion will therefore render that piece as being factually incorrect.   This modern take of ‘Chinese Whispers’ has infected a large percentage of information to be found in cyberspace and as such its opponents’ views of it being an inappropriate use of knowledge can be appreciated, and their calls to regulate its content empathised with. Technology, Society CultureThe technology that is now available to the public has grown in a remarkable way since the early 1990’s and this has allowed access to the Internet for the masses (but it has still to reach the Third World nations).   Ã‚  Castells realised the link between technological breakthroughs and the Internet when he wrote that â€Å"The culture of the Internet is a culture made up of technocratic belief in the progress of humans through technology†¦Ã¢â‚¬    A growing concern, and one that has developed over the last twenty years, is that it is the younger generation that have accepted this technology and it is they who can fully appreciate the choice on offer.   The ‘establishment’, such as governments, are mainly run by people over the age of fifty.   Their grasp of new technology is repeatedly outdated and the fear of ‘losing touch’ with the youth is highlighted by the need to own a website in an attempt to speak t he same language.   However, this language is updated on a daily basis and miscommunication can lead to a lack of understanding on both sides.   In an attempt to stop this from happening it is not impossible to see governments, or leading businesses, curbing the development of technology to have more control over its destination. Society therefore drives the world of cyberspace.   It appears in its current state because that is how it has been formed by its users.   The information that is available has been posted into the realms of the Internet by people like us, for people like us.   Castells writes that: â€Å"Technological systems are socially produced.   Social production is culturally informed.   The Internet is no exception.   The culture of the producers of the Internet shaped the medium.†   This cultural development affords the Internet to continue growing with any facet available to those who want it.   It has allowed for an intellectual, utopian culture where it is up to the individual to determine what they want to see and what they choose to ignore.   This is a culture in society which can grow intellectually, but only if it recognises that not all they read is true.   It therefore begs the question whether or not a society can blossom if a main source of information i s not monitored to be accurate.   Donna Haraway writes about the ‘Network Theory’,a theory proposed in the 1970s by the Nobel Prize-winning immunologist Niels Jerne.   He hypothesised an immune system that was self-regulated.   Edward Golub explains that the network theory â€Å"Differs from other immunological thinking because it endows the immune system with the ability to regulate itself using only itself.† This theory can be viewed within the structure of the Internet where the organic nature of cyberspace is continuously updated and added to by its own infrastructure; its users and contributors. Conclusion  Ã‚  Ã‚  Ã‚  Ã‚   The Internet is a vast and powerful tool and as such it is there to be used or abused by anyone with access.   The arguments that the Internet should be regulated are important and should not be completely ignored.   The power that some governments and big business corporations have over the flow of information is very real and this is something that should be examined closely.   However, picking out certain aspects from cyberspace to be scrutinised will open a precedent for all content to be regulated.   This could then lead to a misuse of power and the freedom of creative input could draw to a halt.   Haraway expressed her concerns about this exploitation and the ways in which new technology can be hijacked for anti-social use: â€Å"The new communications technologies are fundamental to the eradication of ‘public life’ for everyone.   This facilitates the mushrooming of a permanent high-tech military establishment at the cul tural and economic expense of most people†¦Ã¢â‚¬  It is my belief that the ability to take on board information and decide whether to accept it on your own terms is far more important to personal and social development than being told what you can or cannot digest.   As such I believe that the World Wide Web, the Internet, cyberspace, or whatever moniker it falls under does constitute a new world of freedom and creative opportunities and the fact that it is not regulated by self-appointed censors should be applauded and defended.   In the words of Rosanna Stone: â€Å"In the space between [immense threat and immense promise] lies the path to our adventure at the dawn of the virtual age, the adventure which belongs to our time and which is ours alone.† Bibliography Brown, Andrew (1999) The Limits of Freedom – Censoring the Internet and Offensive Internet Sites New Statesman (12 February 1999 Issue)Burton, Graeme (2002) More than Meets the Eye (Third Edition) Arnold PublishingCastells, Manuel (2002) The Internet Galaxy: Reflections on the Internet, Business and Society Oxford University Press Clark, Robert (2005) Time to Curb Net Censorship Support Telecom Asia (January 2005 Issue)Curran, James (2000) Mass Media and Society Arnold Publishing Danson, Lawrence (1998) Wilde’s Intentions: The Artist in His Criticism Clarendon Press Flanagan, Mary (2000) Navigating the Narrative in Space: Gender and Spatiality in Virtual Worlds Art Journal (Fall Issue 2000)Golub, Edward S. (1987) Immunology: A Synthesis Sunderland Haraway, Donna J. (1991) Simians, Cyborgs and Women: The Reinvention of Nature Free Association Books McCullagh, Ciaran (2002) Media Power PalgraveStone, Rosanne Alluquere (1996) The War of Desire and Technology at the Close o f the Mechanical Age Cambridge MIT Turkle, Sherry (1996) Life on the Screen; Identity in the Age of the Internet Weidenfeld Nicolson Turner, Annie (2002) Censorship and the Internet: Just Where is the Real Threat to Internet Freedom Coming From? Communicate Magazine (June 2002 Issue)Letter addressed to Isaac McPherson written on 13 August 1813 from Thomas Jefferson

What Means What :: essays research papers

Who Said What Means   Ã‚  Ã‚  Ã‚  Ã‚  Ask yourselves these questions before you read Kincaid’s â€Å"Girl†, Do you know what a housewife is, being a student or child, getting advice from an elder, and being called something that you are not? What is this story's about is it a story at all or just a poem in essay form? What kind of mood are you in right now to decipher this story in your own words? The story depends on the mood you are in and change the whole perception of this story. Then again, isn’t that what writing is about to begin with? Interpret the story as Mr. Hass told us to do, I did, but I analyzed it as a poem looking for an underlying meaning. There had to be much more than what there than what was told to us. I had a totally different perception. After the discussion, it seemed relevant for me to understand the story in a different way. But, I thought it was a mother to daughter talk. The â€Å"daughter talk† (my interpretation of the narration) was commands that her mom was saying. The advice told to her was not to become a slut, which was repeated several times in this story. But the question I ask you is, this present situation in the girl’s life, or was it a recollection of one that she had before with her mother?   Ã‚  Ã‚  Ã‚  Ã‚   Is this story taking place in present time or in the past? It could be in the present with a young girl but I also came to the conclusion that this could be in the past and the italicized words could keep repeating in her mothers forgotten speech. Now is when she needs her mothers comfort and not only that what she wished at the time of the talk. In the other perspective though it could be in the present time and just be recalled by the narrator to opens one’s imagination to make them draw their own conclusions.   Ã‚  Ã‚  Ã‚  Ã‚  Is story a poem or is it a story, isn’t this story just a page with sentences making thoughts about a person to another person. Well that is what I got out of it and now I can only get more confused thinking of it, the story is so broad anyone’s interpretation could be perceived as correct. Not only that the story can change with each person, it also changes with the readers mood at that point time, not only that try to analyze it and your mind just wonders with the choices that Kincaid gives you. What Means What :: essays research papers Who Said What Means   Ã‚  Ã‚  Ã‚  Ã‚  Ask yourselves these questions before you read Kincaid’s â€Å"Girl†, Do you know what a housewife is, being a student or child, getting advice from an elder, and being called something that you are not? What is this story's about is it a story at all or just a poem in essay form? What kind of mood are you in right now to decipher this story in your own words? The story depends on the mood you are in and change the whole perception of this story. Then again, isn’t that what writing is about to begin with? Interpret the story as Mr. Hass told us to do, I did, but I analyzed it as a poem looking for an underlying meaning. There had to be much more than what there than what was told to us. I had a totally different perception. After the discussion, it seemed relevant for me to understand the story in a different way. But, I thought it was a mother to daughter talk. The â€Å"daughter talk† (my interpretation of the narration) was commands that her mom was saying. The advice told to her was not to become a slut, which was repeated several times in this story. But the question I ask you is, this present situation in the girl’s life, or was it a recollection of one that she had before with her mother?   Ã‚  Ã‚  Ã‚  Ã‚   Is this story taking place in present time or in the past? It could be in the present with a young girl but I also came to the conclusion that this could be in the past and the italicized words could keep repeating in her mothers forgotten speech. Now is when she needs her mothers comfort and not only that what she wished at the time of the talk. In the other perspective though it could be in the present time and just be recalled by the narrator to opens one’s imagination to make them draw their own conclusions.   Ã‚  Ã‚  Ã‚  Ã‚  Is story a poem or is it a story, isn’t this story just a page with sentences making thoughts about a person to another person. Well that is what I got out of it and now I can only get more confused thinking of it, the story is so broad anyone’s interpretation could be perceived as correct. Not only that the story can change with each person, it also changes with the readers mood at that point time, not only that try to analyze it and your mind just wonders with the choices that Kincaid gives you.

Rhetorical Analysis of the Film, Waiting for Superman Essay -- Film An

Educational systems in America are impaired, and the very educators that are meant to teach are the one’s pulling it down. That is the apparent message that Davis Guggenheim attempts to convey in his documentary â€Å"Waiting for Superman†. He uses many strategies to get his message across. Some of these include cartoons, children, and those reformers that are attempting to pull the system out of the ditch that it has found its way into. He makes his point very well, and uses facts and figures correctly. He does leave out some of the opinions of the opposing views, but it does not take away from his point that the educational system in America is in need of repair. Guggenheim uses those and other devices to inspire action within the masses, and highlight a topic that has been recently shrouded by other problems our nation faces today. He also places blame upon the ‘system’ itself, many reasons add to this conclusion such as refusal to make change, with tenure being the central idea that cripples education. Guggenheim focuses his documentary on the teachers that make-up a large portion of the system. One of his strongest arguments is that the teachers are the problem, and the inability to rid schools of the incompetent teachers is the primary reason American schools are coming in so low in the international rankings. He also shares many facts and statistics that are staggering by their lonesome, but he presents them in such a way to exaggerate them by use of animation, music, and narration. Some of these animations add visuals when a complex idea is being described, such as the idea of the ‘lemon dance† or the ‘rubber room’ in New York. Guggenheim also takes the idea of tenure and uses these techniques to twist tenure into somethi... ... and our sense of guilt with his documentary. Which, while is not the most admirable technique, it causes the audiences to start thinking about what they are doing to help or hurt the educational system, and what our kids are receiving from the educators around them. This film is one that has faults, but is also very credible and a major wake-up call for those currently in power to make a change and help improve the schools of America, securing a better future for all. Works Cited Patterson, James. "Where are you Superman?" Rev. of 'Waiting for Superman'. (June 2011): Academic Search Complete. Web. 3 Nov. 2011. Schwarzbaum, Lisa. â€Å"Waiting for ‘Superman’† Rev. of ‘Waiting for Superman’. (October 2010): Academic Search Complete. Web. Nov. 2011 Guggenhaim, Davis. ‘Waiting for Superman’. 2010. Film.

Hand book customer service Essay

Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events 2. Understand the purpose of promoting a customer-focused culture Communication: types eg verbal, non-verbal body language, written; types of response; use; effect Customer: central role; customer service culture; identifying and analysing customer requirements and expectations; influences of service provision on customer perceptions Benefits of improved service: customer satisfaction, repeat business, improved reputation, increased profit  3. Be able to investigate customer requirements and expectations Requirements: sources of information eg customers, staff, management, customer records, past information Module Handbook C. Ugoji Sept, 2013 Page 2 Unit Handbook Unit 4: The Customer Service Primary research: primary research eg sampling, qualitative, quantitative; interview eg individual, group, survey, observation; contact methods eg mail, telephone, personal Secondary research: internal eg sales records, yield data, financial information, client databases; external eg government publications, trade journals, periodicals, professional associations, national organisations, commercial data Satisfaction levels: planning; strategy; assessment of options using researched information; role of the business and services manager; staffing levels; motivating staff; improvements 4. Be able to provide customer service within business and services contexts to meet required standards  Types of customers: different age groups eg the elderly, children; different cultural backgrounds; special needs eg physically disabled; satisfied; dissatisfied; under influence eg drugs, alcohol, medication Customer needs: customer needs eg products and services, urgent, non-urgent, special requirements, quality of service, value for money, cultural, social; trends eg fashion, ergonomic, equipment, training, products and services, consumer protection legislation Customer service: consultation; advice; personal selling; complaints procedure; reception skills; confidentiality Learning Outcomes: To achieve this unit leaner must: 1. Understand customer service policies within business and services contexts 2. Understand the purpose of promoting a customer-focused culture 3. Be able to investigate customer requirements and expectations 4. Be able to provide customer service within business and services contexts to meet required standards. Teaching strategies used: Following are the different teaching and learning strategies, a description of how they work, where they have been applied, results, and where to find more information from individuals, books, web sites, and other resources. Lecture Notes The most basic way of supporting teaching in this module – a place for students to access lecture notes. The main advantages are reduction in the amount of college Module Handbook C. Ugoji Sept, 2013 Page 3 Unit Handbook Unit 4: The Customer Service photocopying and students can access notes prior to lecture and prepare themselves. Presenting Lectures Displaying these lecture notes with the addition of projectors using power point presentation slides to visualize the information to the students. An increasing variety of ways are utilizing to reach students of all different learning styles, to help the students to understand complicated concepts and remember them better by using master graphic tools both on whiteboard and on computers. Interactive Tutorials A set of questions have been designed for each session in assessing student learning of subject matter using both paper based and computer based assessment techniques. The web and web authoring  Students are directed to use the advanced search engine to navigate the correct and legitimate information for their assignment. Different search engines compile information using different criteria and have access to different databases. Applying technology to develop students higher order skills and creativity to manage student learning activities in a technology-enhanced environment. Group Discussions The students will be give topics and some cases with the use of case study that relates to the topic covered in each session. There will also be a follow up on the discussion using group presentation and class assessment as the case may be. Summary of lecture For every session, there will be overall summary at the end teaching session. Attempting the passing criterion in class The student must attempt one or more learning outcome question covered in each session and the evidence will be documented